Please note: No orders will be dispatched until funds have cleared in our banking account or reflect in our Bank Account
Orders are dispatched within 1 – 7 working days from the date of the payment confirmation.
For Post Office counter to counter deliveries, General Medical Supplies cannot offer a delivery lead time and postage is at customers own risk. A tracking number will be provided but General Medical Supplies cannot offer a delivery lead time.
Should you have any queries regarding your delivery options, please send email to support agents on in**@ge*********************.com
Late Delivery
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in General Medical Supplies terms and conditions. The product(s) in question must be returned to General Medical Supplies in their original state, including all labels. Any such cancellation must be done by via General Medical Supplies call center by either email in**@ge*********************.com General Medical Supplies will then refund you.
Stock shortages
Should a product you have ordered be:
temporarily unavailable, General Medical Supplies will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery or accept delivery of another product instead or a credit on your General Medical Supplies account, General Medical Supplies will issue a refund in respect of that product to you;
permanently unavailable, General Medical Supplies will notify you and, unless you agree to accept another product instead or a credit on your General Medical Supplies account, General Medical Supplies will issue a refund in respect of that product to you.
Should you have redeemed a voucher or coupon against a product that is temporarily unavailable and you do not agree to an extended delivery period, or to accept delivery of another product instead, or the product is permanently unavailable and you do not agree to accept another product instead, General Medical Supplies will re-issue you with a replacement voucher to the same value, with the same voucher terms and conditions.
Non-defective products (your right to return)
Save for certain exceptional cases (such as made-to-order products or products that are a special buy out product), you are entitled to return any purchase concluded on GP Medical Supplies within 7 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to General Medical Supplies in accordance with the return procedure set out in clause 7 below.
Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not wear the product where applicable. In particular, if you want to return non-defective products, please ensure the items are returned in the exact condition they were received in, and in their original packaging.
If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact General Medical Supplies via email: in**@ge*********************.com to notify General Medical Supplies thereof, so that we can resolve the mistake by arranging to collect such a product from you and deliver the correct product to you as quickly as possible.
Defective products
General warranty:
Fraud Prevention
General Medical Supplies reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. General Medical Supplies will be responsible for returning funds for the canceled portion of the order to you only if you have already paid such funds.
